Return Request

Before proceeding with your return request, please review the following terms and conditions:

• Withdrawal period: The request must be made within 14 days of the date you receive the merchandise.

• Product Conditions: Items must be unused, in good condition, and in their original packaging, which must not be damaged or altered.

• Return Shipping Costs: The customer is responsible for the shipping costs associated with returns. Cash-on-delivery or freight-collect shipments will not be accepted.

• Refund or Replacement: The Customer may request a replacement for the products or a refund of the amount due, in accordance with the applicable terms and conditions.

• Inspection of the merchandise: Upon receipt of the return, Naturetica Srl will verify the condition and compliance of the returned products. The refund will be issued in accordance with the terms set forth by applicable law.

Important: The conditions listed above apply exclusively to returns due to the Customer changing their mind or deciding otherwise. In the case of defective products, products damaged during shipping, or products that do not match the order, the specific provisions set forth in current consumer protection laws apply.

For more information, please see the Return Policy available on our website.